Finance staff may accidentally generate the wrong bill to a student. Finance staff can cancel the incorrect bill by using Void Transaction feature. Please note that staff have the option to hide all adjustments including cancelled invoices if the field ‘Student Portal show CN and DN’ in Finance General Settings is set to 0.
Void Transaction can be found in:
- Click Advanced Search and click Update
- In profile, click Finance > Ledger
- Click Void Transaction
Alternatively, user can also void/cancel bill from the navigation bar:
- Navigate to Finance > Bills
- Click Void
All cancelled/voided transactions will be transferred to Void Transaction table in profile. The ledger is located below student ledger.